VoIP for business bundles phone, data, and video into one unified service so you can do more with less.Now you can enjoy the speed, flexibility, and security of unified communications on your own network. We offer small business solutions that are just your size.VoIP for business is an important part of your unified communications solution

Before we get started, let’s go over some key terms:


·         “VoIP” (voice over IP) lets you make phone calls over an IP (Internet protocol) data network.

·         “Unified communications” takes VoIP for business a step further. It helps you combine all of your communications-including voice, data, and video-into a secure, inexpensive, easy-to-manage solution with lots of great features.

VoIP for business helps you keep it simple while saving cash

As a small business owner or a decision maker, you’ve got to stay flexible-and that’s why VoIP for small business is such a great way to go. By switching to an Internet-based phone system on your own network, you’ll stay connected at work and at home. You’ll have better security. And you’ll have easier access to the information you need, right when you need it.

·         Save money

o    Reduce travel expenses with conferencing, video calls, and other collaborative tools

o    Add extra phone lines easily-VoIP allows you to send more than one phone call across the same Web-based network

·         Communicate better with employees and customers

o    Offer more ways for you and your employees to stay connected

o    “Presence” technology allows you to see which employees are available and how to contact them

o    Unified communications makes it easier for you to work from home-or from anywhere with an Internet connection

·         Enjoy lots of features without hidden fees

o    Call forwarding

o    Voicemail

o    Unlimited long distance

o    Call conferencing

o    Caller ID

VoIP for small business from eService offers technology that serves your business needs. That means you have more time to focus on what really matters-your success.

eService promise to provide the following features :



– Call recording – Conference center with virtual rooms
– Voicemail – SIP and IAX support, among others
– Voicemail-to-Email functionality – Supported codecs: ADPCM, G.711 (A-Law & μ-Law), G.722, G.723.1 (pass through), G.726, G.728, G.729, GSM, iLBC (optional) among others.
– Flexible and configurable IVR – Support for analog interfaces as FXS/FXO (PSTN/POTS)
– Voice synthesis support – Support for digital interfaces (E1/T1/J1) through PRI/BRI/R2 protocols
– IP terminal batch configuration tool – Caller ID
– Integrated echo canceller by software – Multiple trunk support
– End Point Configurator – Incoming and outgoing routes with support for dial pattern matching
– Support for video-phones – Support for follow-me
– Hardware detection interface – Support for ring groups
– DHCP server for dynamic IP – Support for paging and intercom
– Web-based operator panel – Support for time conditions
– Call parking – Support for PIN sets
– Call detail record (CDR) report – Direct Inward System Access (DISA)
– Billing and consumption report – Callback support
– Channel usage reports – Support for bluetooth interfaces through cell phones (chan_mobile)
– Support for call queues – Elastix Operator Panel (EOP)
– Distributed Dial Plan with dundi – Voip Provider configuration

New features :

  • Operator Panel (EOP)
  • Distributed Dial Plan with dundi
  • Voip Provider configuration
  • Real Time


– Fax server based on HylaFax – Fax to email customization
– Fax visor with downloaded PDFs – Access control for fax clients
– Fax to email application – Can be integrated with Winprint Hylafax
– SendFax Module – Fax send through Web Interface


New features :


– SendFax Module – Fax send through Web Interface



– Online embedded help – Centralized updates management
– System resources monitor – Backup/restore support via Web
– Network configurator – Support for skin
– Server shutdown from the web – Configurable server date, time and time zone
– Access control to the interface based on ACLs  – Update to freePBX
– Update to CentOS a 5.4. – Update to dahdi a 2.2.1-0
– Update to asterisk – Update to wanpipe-util 3.5.10-0
– Backups on a FTP server – Heartbeat Module
– Elastix Modules at RPMs – DHCP Client List Module
– Automatic Backup Restore – Backup Restore Validation
– DHCP by MAC – Elastixwave
– New Dashboard – Elastix News Applet
– Hardware detector enhancement – Telephony Hardware Info
– Communication activity applet – Process Status Applet



PBX-integrated calendar with support for voice notifications
– Phone Book with click-to-dial capabilities
– Two CRM products integrated to the interface (vTigerCRM and SugarCRM)
– Web Conference
– New Features in Calendar Module



Billing support with A2Billing

Integrated CRM: vTigerCRM and SugarCRM

Addons Module


– Openfire instant messaging server – Report of user sessions
– IM client initiated calls – Jabber support
– Web based management for IM server – Plugins support
– IM groups support – LDAP support
– Support for other IM gateways like MSN, Yahoo Messenger, GTalk and ICQ – Server-to-server support


– Mail server with multi-domain support – Support for quotas
– Web based management – Antispam support
– Support for mail relay – Based in Postfix for high email volume
– Web based email client  – Email List management
– Remote SMTP Module